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Ride Right: Dispatch & Operations · Episode 8
Speak Up
Darnell notices the company was paid for trips he never drove.
In this scene
Darnell: Rosa, this pay statement lists four trips for me last Tuesday. I only drove two.
Rosa: Then the broker was billed for two trips that never happened. We take that to Linda now.
Linda: A dispatch entry was copied twice. You're right to bring it straight to me.
Watch the episode to see what happens next.
Questions to think about
- You notice billing for trips you didn't drive. You:
- When a company was overpaid it should:
- If your supervisor ignores a billing problem:
About this series
For NEMT dispatchers, managers and owners: realistic schedules, driver credentials, broker rules, trip changes, complaints, honest records and audits.