Scenarios › Ride Right: Dispatch & Operations › Episode 5
Ride Right: Dispatch & Operations · Episode 5
A Complaint About Kyle
Mrs. Thompson calls, upset about her last ride.
In this scene
Bea: That young driver rushed me down the ramp and told me to hurry up. I nearly lost my walker.
Rosa: I'm so sorry, Mrs. Thompson. Thank you for telling me. I'm writing down exactly what happened.
Linda: She complains a lot. Do we really need to log it?
Watch the episode to see what happens next.
Questions to think about
- A rider who often complains calls again. You:
- When looking into a complaint you also:
- After a complaint, the rider should be:
About this series
For NEMT dispatchers, managers and owners: realistic schedules, driver credentials, broker rules, trip changes, complaints, honest records and audits.