Scenarios › Ride Right: Dispatch & Operations › Episode 7
Ride Right: Dispatch & Operations · Episode 7
The Audit
The auditor reviews a month of trips.
In this scene
Paul: These three trips have no rider signature. What happened?
Rosa: Our driver forgot to get them. We found it ourselves, noted it, and retrained everyone.
Paul: And these trips have a dated correction and a reason. That's how it should look.
Watch the episode to see what happens next.
Questions to think about
- An auditor asks about a missing signature. You:
- A correctly made correction shows:
- What do auditors find hardest to accept?
About this series
For NEMT dispatchers, managers and owners: realistic schedules, driver credentials, broker rules, trip changes, complaints, honest records and audits.