Scenarios › Ride Right: Dispatch & Operations › Episode 4
Ride Right: Dispatch & Operations · Episode 4
Changing the Trip
A rider calls dispatch to change her pickup time and place.
In this scene
Rosa: Ride Right dispatch, this is Rosa. How can I help?
Bea: Rosa, dear, can you pick me up at my daughter's tomorrow, an hour earlier?
Rosa: I can ask for that, Mrs. Thompson, but changes go through your transportation broker first. Let me call them now.
Watch the episode to see what happens next.
Questions to think about
- A rider calls to change her pickup address. You:
- After a change is approved, you record:
- Why does approval matter?
About this series
For NEMT dispatchers, managers and owners: realistic schedules, driver credentials, broker rules, trip changes, complaints, honest records and audits.