Scenarios › Ride Right: Dispatch & Operations › Episode 10
Ride Right: Dispatch & Operations · Episode 10
The Snow Day
A storm rolls in and Linda wants every ride to run.
In this scene
Linda: Every ride runs today. Cancellations cost us money.
Rosa: The roads are closed out past the river. Urgent rides like dialysis go first, with our most experienced drivers.
Darnell: The van has snow tires, but the side roads are ice. I'll take the dialysis runs slowly.
Watch the episode to see what happens next.
Questions to think about
- A storm closes roads. Dispatch should:
- Riders whose trips change should:
- A cancelled ride is:
About this series
For NEMT dispatchers, managers and owners: realistic schedules, driver credentials, broker rules, trip changes, complaints, honest records and audits.