ScenarioPlusby Waiver Academy

Scenarios › In the Field › Episode 9

Hannah Speaks Up

In the Field · Episode 9

Hannah Speaks Up

Hannah noticed something. Whether she says it depends on what Simone did before.

Watch this episode Get the app
Key takeawayMake it safe to speak upStaff only report problems if they believe it's safe. Thank people for raising concerns, take every one seriously, act on it, and protect them from blame or retaliation. How you react to the first small concern decides whether you hear about the big one.

In this scene

Hannah: Simone? It might be nothing. I don't want to get anyone in trouble.

Simone: If you noticed it, I want to hear it. Come sit.

Hannah: The door alarm's been switched off at night. Someone said it beeps too much.

Watch the episode to see what happens next.

Questions to think about

  • Hannah raises a concern but says it might be nothing. You:
  • After someone reports a concern, you:
  • Staff speak up when:

About this series

For supervisors of direct support staff: real observation in the field, stopping unsafe care, feedback that lands, finding the real cause, hands-on coaching, coaching new staff, concerns you must report rather than coach, rebuilding trust, making it safe to speak up, and following up. Follow your agency's policies and your state's reporting rules. See the whole series

More from In the Field