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Not in Front of Him

In the Field · Episode 3

Not in Front of Him

Simone wants to talk to Luis. Where and how she does it decides whether he hears it.

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Key takeawayFeedback that landsGive feedback soon and in private. Say exactly what you saw, why it matters, and what's expected, then ask for their side and really listen. Keep the expectation clear even when there's a reason behind the mistake. Specific, private and two-way feedback is heard; public blame isn't.

In this scene

Luis: So this is where you write me up.

Simone: No. This is where I tell you exactly what I saw, and then I listen.

Simone: Tonight you started a one-person lift. Albert's plan says two and a gait belt. He could have been hurt.

Watch the episode to see what happens next.

Questions to think about

  • Good feedback is:
  • After saying what you saw, you:
  • Luis has a reason for the shortcut. The expectation:

About this series

For supervisors of direct support staff: real observation in the field, stopping unsafe care, feedback that lands, finding the real cause, hands-on coaching, coaching new staff, concerns you must report rather than coach, rebuilding trust, making it safe to speak up, and following up. Follow your agency's policies and your state's reporting rules. See the whole series

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