Scenarios › In the Field › Episode 2
In the Field · Episode 2
Stop
Bedtime. Albert's plan says two staff and a gait belt. Luis is about to do it alone.
Key takeawayStop unsafe care firstIf you see care that could hurt someone, stop it right away, calmly and clearly, even in front of others. Safety comes before feedback. Make sure the person is safe and the task is done the right way, then have the coaching conversation later, in private. And when someone says it happens every night, that's a pattern to look into.
In this scene
Luis: Okay, Albert. Same as always. On three, I've got you.
Simone: Luis, stop. Set your hands down, please. Don't lift him.
Luis: I do this every night. He's fine.
Watch the episode to see what happens next.
Questions to think about
- You see a one-person lift when the plan says two staff. You:
- After stopping unsafe care, the coaching conversation happens:
- Albert says it happens every night. That means:
About this series
For supervisors of direct support staff: real observation in the field, stopping unsafe care, feedback that lands, finding the real cause, hands-on coaching, coaching new staff, concerns you must report rather than coach, rebuilding trust, making it safe to speak up, and following up. Follow your agency's policies and your state's reporting rules. See the whole series