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Not a Coaching Moment

In the Field · Episode 7

Not a Coaching Moment

Luis snaps at Albert. Simone hears it, and knows this one isn't hers to fix with a talk.

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Key takeawaySome things you report, not coachNot every problem is a coaching matter. Threats, humiliation, withholding food or any possible abuse or neglect must be reported right away under your agency's policy and state law, even when it's a good employee and even if they were exhausted. Make sure the person is safe first. Don't investigate it yourself or promise an outcome; follow the reporting process.

In this scene

Luis: Albert, I've asked you three times. Eat, or I'm taking the plate. I don't have time for this.

Albert: My tooth hurts. I told her yesterday.

Simone: Luis, step outside with me, please. Hannah will stay with Albert.

Watch the episode to see what happens next.

Questions to think about

  • A staff member threatens to take away someone's food. You:
  • First, after you hear it:
  • The staff member is usually good. That means:

About this series

For supervisors of direct support staff: real observation in the field, stopping unsafe care, feedback that lands, finding the real cause, hands-on coaching, coaching new staff, concerns you must report rather than coach, rebuilding trust, making it safe to speak up, and following up. Follow your agency's policies and your state's reporting rules. See the whole series

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