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Back on the Floor

In the Field · Episode 8

Back on the Floor

Luis returns after retraining. Trust has to be rebuilt, on both sides.

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Key takeawayRebuild with a planWhen a staff member returns after a serious issue, have a clear plan: what's expected, when you'll observe, and when you'll meet. Fix what contributed to it, and give them a way to ask for help before things go wrong. Trust is rebuilt through follow-through, by the staff member with the person they support, and by you with the staff member.

In this scene

Luis: The review's done. Retraining's done. I don't know how to walk back in there.

Simone: You walk in with a plan. I'll observe you this week, and next week, and we'll talk after each one.

Luis: And if I'm wiped out again at nine p.m.?

Watch the episode to see what happens next.

Questions to think about

  • A staff member returns after retraining. You:
  • Giving staff a way to ask for help:
  • Trust is rebuilt through:

About this series

For supervisors of direct support staff: real observation in the field, stopping unsafe care, feedback that lands, finding the real cause, hands-on coaching, coaching new staff, concerns you must report rather than coach, rebuilding trust, making it safe to speak up, and following up. Follow your agency's policies and your state's reporting rules. See the whole series

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