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Two Weeks Later

In the Field · Episode 10

Two Weeks Later

Simone comes back, as she promised. Writing it down, and following up, is the job.

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Key takeawayWrite it down, come backDocument every supervision visit: what you observed, the feedback given, what was agreed, the support offered and when you'll follow up. Then come back when you said you would and look again. Follow-up is where coaching turns into lasting change, and where good staff grow into mentors.

In this scene

Simone: What I saw, what we agreed, the support given, and the date I'm coming back. If it isn't written, it didn't happen.

Hannah: Brakes on, footrests up. Your count, Luis.

Simone: Two weeks ago, one person was lifting alone. Today, they're teaching each other.

Watch the episode to see what happens next.

Questions to think about

  • A supervision note includes:
  • After coaching, you:
  • Luis offers to help train new staff. This shows:

About this series

For supervisors of direct support staff: real observation in the field, stopping unsafe care, feedback that lands, finding the real cause, hands-on coaching, coaching new staff, concerns you must report rather than coach, rebuilding trust, making it safe to speak up, and following up. Follow your agency's policies and your state's reporting rules. See the whole series

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