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Show Me, Then You

In the Field · Episode 5

Show Me, Then You

A two-person transfer, done right: Simone shows it, then watches Luis and Hannah do it.

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Key takeawayShow, then watch them do itCoaching works best hands-on: explain why, show how, then watch the staff member do it themselves and give feedback right away. Praise specific things they did well, not just "good job". Agree on when you'll observe again. Skills stick when people practise with you, not when they only sign a form.

In this scene

Simone: The belt goes on snug, around the waist. One person on each side. One leader calls the count.

Luis: I'll lead. Hannah, you guide his hips. Albert, on my count.

Hannah: Wheelchair brakes on? Footrests up?

Watch the episode to see what happens next.

Questions to think about

  • Hands-on coaching means:
  • Good praise is:
  • Before a two-person transfer, check:

About this series

For supervisors of direct support staff: real observation in the field, stopping unsafe care, feedback that lands, finding the real cause, hands-on coaching, coaching new staff, concerns you must report rather than coach, rebuilding trust, making it safe to speak up, and following up. Follow your agency's policies and your state's reporting rules. See the whole series

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