Scenarios › Provider Leaders › Episode 9
Provider Leaders · Episode 9
Policy on Paper
A policy changed, but nobody told the staff.
In this scene
Carl: This says we document outings differently now. When did that change?
Maya: Last month. Didn't anyone tell you?
Carl: Not a word. We've been doing it the old way.
Watch the episode to see what happens next.
Questions to think about
- A policy changed. Staff should:
- If staff weren't told about a change, the fix is:
- Keep a record of:
About this series
For agency owners, managers and supervisors: training, hiring checks, real supervision, incident reviews, speaking up, staffing, surveys, retention, policy changes and leading by example.