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Provider Leaders · Episode 4
The Incident Review
Three incidents in a month look like a pattern.
In this scene
Maya: Three incident reports this month, all on the evening shift.
Denise: Then it's not just three bad nights. Something about that shift needs looking at.
Maya: There's only one staff on evenings when dinner and meds happen.
Watch the episode to see what happens next.
Questions to think about
- Three incidents on the same shift suggest:
- Good incident review focuses on:
- After a change, you:
About this series
For agency owners, managers and supervisors: training, hiring checks, real supervision, incident reviews, speaking up, staffing, surveys, retention, policy changes and leading by example.