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Write It Right · Episode 2
If It Isn't Written Down
A phone call from Walter's sister never made it into the notes.
In this scene
Walter: Did my sister call back last night? She said she would.
Grace: Let me check.
Grace: Walter's sister called last night. Marcus told me at handover, but it isn't in the notes.
Watch the episode to see what happens next.
Questions to think about
- A family call wasn't written down. What's the risk?
- Grace learned about the call the next morning. How should she record it?
- When should notes be written?
About this series
Documentation that shows the care given: specific, factual, in the person's own words, on time, and never changed after the fact.