Scenarios › Support Coordination › Episode 9
Support Coordination · Episode 9
Something Isn't Right
Nina notices signs that worry her.
In this scene
Nina: You seem quiet today. Is everything okay at home?
Danielle: One staff yells at me when I'm slow. I didn't want to cause trouble.
Nina: Thank you for telling me. You did nothing wrong. I have to report this so it's looked into.
Watch the episode to see what happens next.
Questions to think about
- A person describes being yelled at by staff. You:
- Do you need proof before reporting?
- While it's looked into, you:
About this series
For support coordinators and case managers: person-centred plans, free choice of provider, monitoring, missing hours, supported decisions, plan changes, conflicts of interest, back-up plans, reporting and annual reviews.