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Support Coordination · Episode 3
The Monitoring Visit
Nina checks whether services are really working.
In this scene
Nina: Your plan says staff help you cook three evenings a week. How is that going?
Danielle: They come, but they cook for me. I wanted to learn to do it.
Nina: Thank you for telling me. The goal is your skills, not just a meal. I'll talk to the provider.
Watch the episode to see what happens next.
Questions to think about
- A monitoring visit asks:
- Staff do tasks the person wants to learn. You:
- After the visit, you:
About this series
For support coordinators and case managers: person-centred plans, free choice of provider, monitoring, missing hours, supported decisions, plan changes, conflicts of interest, back-up plans, reporting and annual reviews.