Scenarios › Support Coordination › Episode 4
Support Coordination · Episode 4
Hours Not Delivered
Danielle's approved hours aren't being used.
In this scene
Nina: You're approved for twenty hours a week, but you're getting about ten.
Danielle: Staff keep cancelling. I miss my job practice and the gym.
Nina: Danielle is missing half her hours. What's your plan to fix it?
Watch the episode to see what happens next.
Questions to think about
- Approved hours aren't being delivered. You:
- After the provider's plan, you:
- If things don't improve, the person can:
About this series
For support coordinators and case managers: person-centred plans, free choice of provider, monitoring, missing hours, supported decisions, plan changes, conflicts of interest, back-up plans, reporting and annual reviews.