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The Phone Died

Clock In, Show Up · Episode 4

The Phone Died

Andre's EVV phone dies at the start of a visit.

In this scene

Andre: Battery's dead. I can't clock in.

Lorraine: Then don't bother writing it down, dear. I won't tell.

Andre: I'll still do your care. I'll write the real times on the backup form, the way the agency taught us.

Watch the episode to see what happens next.

Questions to think about

  • Your EVV app won't work. What do you do?
  • When should the supervisor hear about it?
  • Lorraine says not to bother recording it. You:

About this series

Honest visit records for in-home services: electronic visit verification, billing only for care given, and fixing mistakes openly.

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