Scenarios › Clock In, Show Up › Episode 10
Clock In, Show Up · Episode 10
More Hours Than Approved
Andre has been staying longer than Mrs. Price's plan allows.
In this scene
Denise: Andre, your visits with Mrs. Price run an hour over most days.
Andre: She needs the help. I didn't want to leave her with the laundry half done.
Denise: I know you care. But her plan approves two hours. Extra time without approval can't simply be billed.
Watch the episode to see what happens next.
Questions to think about
- A client often needs more time than approved. You:
- Extra hours without approval:
- Who reviews the person's hours?
About this series
Honest visit records for in-home services: electronic visit verification, billing only for care given, and fixing mistakes openly.