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Bill It Right · Episode 6
Two Places at Once
One aide is billed for two clients at the same time.
In this scene
Kevin: Tamara's visits overlap. She's billed at Mr. Hill's and Mrs. Grant's from ten to eleven.
Priya: One person can't be in two homes at once. One of those times is wrong, or one visit didn't happen.
Denise: I'll check the visit records and talk to Tamara today.
Watch the episode to see what happens next.
Questions to think about
- One aide is billed at two homes at the same time. You:
- Who should look into what happened?
- How often should billing check for overlaps?
About this series
For billing staff and agency owners: authorizations, real units, documentation, hospital stays, upcoding, overlaps, duplicates, denials, overpayments and self-audits.