Reporting · 10 episodes

See It, Report It

Notice it. Keep them safe. Report it.

Recognise and report incidents, including abuse, neglect and exploitation: notice, keep the person safe, report on time, write only the facts.

The episodes

1. EP 1 · FreeThe Bruise Nobody Mentioned Key takeaway Grace noticed a new injury, cared for Tasha first, and didn't push her for details. Then she reported it right away and wrote down exactly what she saw. You don't need proof to report. You report what you see.
2. EP 2It's Probably Nothing Key takeaway A change in eating, sleep, mood or pain can be the first sign of a health problem. Marcus didn't let "he's just picky" decide for him. Tell the nurse and your supervisor, and write it down, even if it turns out to be nothing.
3. EP 3The Cousin With the Card Key takeaway When someone else controls a person's bank card or money without a plan that allows it, it may be financial exploitation. Grace stayed calm, didn't blame Tasha, and reported what she heard, following Tasha's plan and the agency's policy.
4. EP 4Just This Once Key takeaway Medication errors happen. Hiding them is what puts people at risk. Check on the person first, call the nurse for instructions, tell your supervisor, and complete the incident report. Being honest protects the person, and you.
5. EP 5Write What You Saw Key takeaway Words like aggressive or threw a fit are opinions. Write what you saw and heard: the time, the place, who was there, what happened, and what you did next. And write it the same day, while it's fresh.
6. EP 6Let Me Handle It Key takeaway If you suspect abuse, the duty to report is yours, and it can't be handed to someone else. Tell your supervisor, but don't wait for permission or let anyone talk you out of it. Make the report the way your state requires.
7. EP 7Please Don't Tell Key takeaway Never promise to keep a secret before you know what it is. Be honest up front: if someone is hurt or unsafe, you have to tell someone who can help. Listen, thank them, tell them it's not their fault, and report it.
8. EP 8After the Report Key takeaway After a report, keep supporting the person, and keep the details private. Don't discuss the case with other staff or the family. Reporting in good faith is protected, and no one may punish you for it. You did your job.
9. EP 9The Locked Fridge Key takeaway Locking food, taking someone's phone or limiting where they can go are restrictions of their rights. Only an approved plan, made the right way, can allow them. If you see an unapproved restriction, stop it, keep the person safe, and report it to your supervisor.
10. EP 10Nobody Saw Him Fall Key takeaway When someone falls, don't rush to lift them. Check for pain or injury, get help and follow their transfer plan. Then report and document the fall, even if they seem fine. Falls can hide injuries, and a pattern of falls tells the team something needs to change.

Each episode is about a minute, with a quick check after it. Watch in the ScenarioPlus app or on the web. Get the app