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‹ Caring Through Dementia

Pocket guide · Dementia care

Caring Through Dementia

Meet her where she is.

  1. Meet her where she isWhen someone with dementia believes something that isn't true, arguing often causes distress. Respond to the feeling behind the words, show interest, and gently guide them to something calming. Kindness matters more than correcting facts. Episode 1: Join Her World
  2. Plan for late-day restlessnessMany people with dementia become restless or confused in the late afternoon. Keep a calm routine: good lighting, familiar music, a snack and less noise. Note what helps so every staff member can do the same. Episode 2: Late Afternoon
  3. Prevent and report wanderingIf someone with dementia tries to leave, stay calm and gently redirect them. Never physically force them. Report every attempt so the team can update the safety plan, which may include door alerts and an ID bracelet. Episode 3: She Wants to Go Home
  4. One step, simple choicesGive one simple instruction at a time and offer two clear choices instead of many. Speak slowly, show the item, and give time to respond. Let the person do as much as they can themselves. Episode 4: One Step at a Time
  5. Report changes in eating and drinkingEating or drinking less can be a sign of illness, pain, dental problems or a medicine side effect. Offer small, appealing options, keep a simple log, and report changes to the nurse or supervisor promptly. Episode 5: Not Hungry
  6. Make the kitchen safeMemory loss can make cooking risky. Fix the immediate danger, reassure the person without blame, and report it. Simple changes like an automatic kettle or stove safety knobs keep the person doing what they enjoy, more safely. Episode 6: The Stove
  7. Introduce yourself every timePeople with dementia may not recognize familiar staff. Introduce yourself calmly every visit, keep a respectful distance, explain why you're there, and offer reassurance, such as calling a family member. Never take the confusion personally. Episode 7: Who Are You?
  8. Keep families informed, the right wayFamilies of people with dementia often feel anxious. Agree on a regular, approved way to share updates, respect privacy rules, and call promptly about anything important. Never share photos or details on personal phones unless your agency allows it. Episode 8: David's Worry
  9. Respect a refusal, try again kindlyIf someone refuses personal care, never force it. Stay calm, try again later or offer another option, and protect their dignity. Record the refusal and what worked, and tell the nurse if refusals continue. Episode 9: Not Today
  10. Make room for joyGood dementia care isn't only tasks. Find activities linked to the person's life, interests and skills, like music, reading or cooking together. Share what brings them joy so it becomes part of their plan. Episode 10: Good Days Count